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Operations

Sales
As part of its commitment to provide the highest levels of customer service, Marwood employs a team of skilled territory based Lighting Sales Engineers, who are available to provide impartial advice and support. The Lighting Sales Engineers are also responsible for advising on and demonstrating the latest products and technologies that are available from the various manufacturers.


Their efforts are supported by an internal sales team who are available to provide competitive quotations as well as servicing customers’ requirements.


Lighting Design
Marwood also offers a fully qualified lighting design department which is available to provide impartial advice and produce designs for both internal and external applications. The department can also provide advice on energy efficient technologies.


Warehousing and Logistics
Marwood stocks over £7m of streetlighting products at its Head Office in Kent and Sales and Distribution Centre in Cumbernauld. This vast stock holding enables Marwood to offer its customers a “one stop shop” service where a wide variety of goods can be supplied regularly and efficiently within one all-encompassing delivery. A “call off order” service is also available which allows customers to place large stock orders which can then be called off over a pre-agreed timescale. This certainty of delivery allows its customers to reduce their costs whilst still planning their work schedules effectively.


Quality
Marwood holds ISO: 9001 Quality Management System accreditation and ISO: 14001 Environmental Management System accreditation.


Marwood also has an internal program of key performance indicators (KPIs) throughout its business in order to measure its performance against:


- Internal standards
- Industry benchmarks
- Customers’ specific service requirements


Marwood is registered on Achilles' Utilities Vendor Database (UVDB).

 

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